House of MOHM Return & Refund Policy

At House of MOHM, we want you to feel confident in every purchase.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can review your request.

Once your claim has been reviewed and approved, House of MOHM may provide a replacement or refund, depending on the circumstances.

Opened or Used Items

For hygiene and safety reasons, opened or used beauty products, including lashes, cannot be returned.

Order Cancellations

Cancellation requests must be submitted before your order begins processing. Once an order has entered processing, we cannot guarantee that it can be canceled.

Questions or Concerns

If you have questions about your order or this policy, please visit our Contact page or email us at houseofmohm@gmail.com. We’ll be happy to assist you.